Clarity is part of the work
A technically correct solution is not enough if the people using and managing it do not understand it.
About CXactly
Very capable people who are refreshingly easy to work with.
CXactly is a customer-service technology consultancy based in Malta and working with organisations across the Mediterranean, Europe and the Middle East.
Our role
Understand the detail. Make it useful.
We help organisations improve the platforms, processes, automation and AI behind better customer support.
Our role is to understand the technical detail, connect it to how your organisation actually works and explain the result clearly.
We believe expertise should make a project easier for the client—not make the conversation more complicated.
What we believe
Clarity is part of the work.
Our principles shape both the solution and the experience of working with us.
Implementation matters
Recommendations only create value when they can be turned into working systems, processes and behaviours.
AI should solve a real problem
We use AI where it improves the operation, not simply because it is available.
Customer service is human
Technology should give people better information, remove unnecessary effort and help them support customers effectively.
The founders
Direct, senior involvement.
CXactly was founded by Batuhan Kozanoglu and Sinan Deniz Yorulmaz.
Co-founder
Batuhan Kozanoglu
Co-founder
Sinan Deniz Yorulmaz
Where we work
Malta-based. Internationally focused.
We support organisations across the Mediterranean, Europe and the Middle East.
Our aim is to combine an internationally focused approach with the accessibility and personal involvement of a boutique consultancy.
Let’s make the complicated part clearer.
Start with the problem as you see it. We will help you define what happens next.